OUR STORY
At Optimized Transition Partners, we’re passionate about helping physical therapy practices succeed. Our co-founders, Chris and Josh, have almost 30 years of combined experience in the industry and are dedicated to providing expert guidance and support to practices of all sizes.
We have tremendous knowledge gained from past experiences and want to pass that on to you. In the two decades of private outpatient practice ownership, we have been through floods, the rise of co-pays and deductibles, Covid-19, managing multiple locations, moving clinics, POPs opening up down the street, full clinic build-outs and renovations, four EMR changes, and multiple outsourced billing companies. We want to bring our understanding and background to you and speed up your success!
Get to Know the Team At
Optimized Transition Partners
Get to Know the Team At
Optimized Transition Partners
At Optimized Transition Partners, we’re dedicated to helping physical therapy practices succeed with the power of Prompt EMR. Our story began almost 20 years ago when our co-founder, Chris Campbell, opened his own physical therapy practice. Over the years, Chris saw firsthand the challenges faced by physical therapy practices, from administrative burdens to insurance headaches.
Driven by a passion for helping others succeed, Chris teamed up with fellow physical therapy expert Josh Grover to form Optimized Transition Partners. Together they’ve combined their decades of experience and expertise to help practices streamline operations, improve patient care, and increase revenue.
At Optimized Transition Partners, we’re not just a service provider – we’re your partner in success. Contact us today to learn more about our personalized approach and how we can help take your practice to the next level.
Chris Campbell
Chris has a doctorate in physical therapy and has been a private practice business owner for almost two decades. He’s also previously directed a multi-million dollar non-profit rehab facility and has been a PT for over three decades. In his free time, Chris enjoys fitness training, hiking, woodworking, boating, reading, and spending time with his family.
Josh Grover
Josh has a master’s in exercise science and was a platoon leader in the U.S. Army before transitioning to physical therapy. He has worked in orthopedic doctor’s offices and personal training and is currently the COO of an outpatient physical therapy practice. In his free time, Josh enjoys bodybuilding, woodworking, overlanding, fishing, and hunting.
RESULTS & TESTIMONIALS
Amazing Results For Our Clients And Ourselves
At Optimized Transition Partners, we understand firsthand the impact that implementing Prompt EMR can have on a physical therapy practice. After 18 years of outsourcing billing, we decided to bring it in-house with the help of Prompt EMR.
The results were astounding - we experienced our best year in company history!
Don't just take our word for it though - review the results from our clients below.
Our Denial Rate
%
Went From 27% To 2%
%
In Our First Year
Learn More About Our Story
An Invaluable Asset
My experience has been nothing but positive with OTPI! I was extremely nervous and apprehensive to take on the role of billing in our office, but Josh and Chris have made the transition so much better and easier. In the beginning, I felt like I really didn't know anything or where to even begin, but they were extremely patient with me and just showed me everything step by step. They are very thorough and have given me and our team so much knowledge that we didn't know before. We are still in the beginning stages, but our revenue has already increased dramatically just with the proper knowledge and training. They are always so kind to me and never make me feel like I have stupid questions. I feel that they have been an invaluable asset to the journey of bringing our billing in-house. I can and would HIGHLY recommend them and their services to anyone who is thinking of bringing your billing in-house. With many thanks!
Extremely Helpful
Josh and Chris with OTPI have been extremely helpful in the process of learning the system with prompt, they have been training me since March 6, 2023, and over the past two months, I have been able to learn a lot from the training that they give. Very patient and very caring to make sure that they completely explain things and make sure that if I had any questions, they were willing to help. The kindness that they extend made the process of learning the system much easier. I would highly recommend them.
As a private PT practice owner for the last 18+ years, I have never felt more confident and in control as I do after working with Chris and Josh at OTPI for the last 4 months. I was introduced to OTPI after deciding to make the switch to Prompt EMR. For over 10 years, I had been paying a significant amount of money to outsource my billing while using a well established EMR software. I was frustrated and felt like I had lost the pulse on my business. The analytics were unclear. The billing was inconsistent. My claim denial rate was growing. I felt like my company should be thriving when in reality, it wasn't. Bringing billing in-house felt overwhelming. After a consultation with OTPI, I knew this was a transition that had to occur to regain control of my business. Chris and Josh made the transition smooth and painless. They walked my biller and myself through every step of the way, correcting errors without judgement and providing recommendations that literally transformed our company into the thriving business that I knew it could be. Not only did they coach us on the billing aspects of the business, but they also provided management tools to improve the overall quality and work culture of my company. In less than 4 months, I felt confident and in control again. I am so thankful for the opportunity to work with Chris and Josh and highly recommend their services to anyone looking to better their company. The return on investment is priceless with OTPI.
I was referred to OTPI at a time when I was at the end of my rope with my EMR and contract biller. They have taught myself and my staff how to effectively bill, collect and know exactly where my business is financially. They have been kind, professional, straightforward, and honestly have helped me to save my business. Working with Josh and Chris has been a godsend, and I am grateful that they have been part of my team!
As a small business owner, let me tell you about our experience with Josh, Chris, and Valerie at OTPI. We were already looking at changing EMRs when the whole UHC/Change Healthcare Cyber attack happened in February of 2024. The billing company we were with basically said "hold tight" for a month and then by the end of month two with ZERO claims going out, they switched tunes and said "not our problem, maybe try sending all of your insurance claims manually and via mail." As a small business, this was not feasible and you can imagine by this point we were no longer getting paid and really feeling the stress of covering things like payroll, rent, and overhead (all while STILL being charged for a billing system that was functionally useless!).
I am so grateful for our onboarding team at Prompt EMR for recommending OTPI. From the first meeting, we had a sense of relief and a path forward. They customized a plan to not only handle all of our outstanding billing for us (at a GREAT rate BTW) and to get us caught up and paid ASAP, they also taught us how to do this on our own at each step of the way and set up a just-in-case plan in the event we are ever short a biller. They are super fast to respond with any of our questions and guided us through some complex scenarios with the experience and expertise of a team that had seen and handled it all. My biller raves about them setting up all of our billing rules and automations so that claims and ERA's JUST WORK. We now have the tools for success. Their training for our staff on charges and the education for myself as an owner on what reports to be watching and how to interpret them were a nice bonus. Highly recommend to all those moving to Prompt EMR, super smooth and easy with OTPI on your side. Thank you Josh and Chris for pulling us out of a mess and saving the day!
Best Business Decision I Have Made As A PT Practice Owner
Working with Josh and Chris at OTPI is one of the BEST business decisions I have ever made since owning my physical therapy practice. There is not enough good things to say about them.
Before working with OTPI and during the first few years of owning my clinic, it was a struggle. There were many rough days. We started with WebPT as our EMR, AdvancedMD as our PM, and a 3rd party billing company.
We did a great job treating patients. But I had a terrible job getting paid! It is hard to run a business when you don’t get paid! The great relationships we built while treating our patients were destroyed by the poor billing practices of our 3rd party biller, but I felt I had no control. I either had to make a patient mad and get paid or write the mistakes off and not get paid! Both were losing situations. Financially, the business tiptoed the line of breaking even and lived in the red for most of the time. Our clinic continued to grow due to great patient care, but so did the billing problems. I knew I needed to change and gain control over the billing even though I knew very little about that aspect of the business.
After a long search for a new EMR, I decided to go with Prompt because it was very streamlined from a clinical documenting standpoint, but more importantly, we could bring the billing in-house. During the onboarding process, it was suggested that I work with OTPI to help with the transition to bringing the billing in-house. I wanted all the help I could get, so I met with Chris and Josh. They knew from our first conversation that my business had some serious issues. But they were never condescending and only offered their support to help me. I agreed to work with them.
They immediately made a huge and dramatic impact. They took a deep dive and began uncovering issues. They were patient with us but also wasted no time in implementing changes. With their help and guidance, my business did a complete 180 in 3 months. Here are the highlights:
- We had as high as a 60-70%+ denial rate, and in the first month, they helped change it to less than 10%. Now it averages around 5%.
- It was taking us 3-6+ months to get paid on claims, and now 90%+ are paid in 2-4 weeks.
- They helped us set up EDI and ERA agreements with all of our payors for faster and more efficient billing practices.
- They worked with my office manager, who had very little to no experience in billing, and trained her such that she could bill as well as any biller in the country.
- They helped create and implement SOPs beginning with the front desk, worked them throughout the clinical department, and finished with our back office billing practices.
- Since they own and operate PT clinics themselves, they know and understand the clinical side of it all as well and helped our therapists with documentation and billing practices to be more compliant and effective in treating our patients.
- They helped increase our upfront collections by 200-300%
- They taught us how to determine and discuss the insurance and patient costs with our patients upfront. And if issues arise with insurance, we find out immediately and discuss them with our patients immediately. This has eliminated 99% of the issues we have with patients getting upset with billing.
I finally, for the first time since owning my practice, can see all the numbers! It’s not a mystery anymore. We are out of the red and now running in the black. I know my numbers better than I ever have. This has helped me run every aspect of my physical therapy practice better. The morale in the office is at an all-time high.