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RESULTS & TESTIMONIALS
Amazing Results For Our Clients And Ourselves
At Optimized Transition Partners, we understand firsthand the impact that implementing Prompt EMR can have on a physical therapy practice. After 18 years of outsourcing billing, we decided to bring it in-house with the help of Prompt EMR.
The results were astounding - we experienced our best year in company history!
Don't just take our word for it though - review the results from our clients below.
Our Denial Rate
%
Went From 27% To 2%
%
In Our First Year
Learn More About Our Story
An Invaluable Asset
My experience has been nothing but positive with OTPI! I was extremely nervous and apprehensive to take on the role of billing in our office, but Josh and Chris have made the transition so much better and easier. In the beginning, I felt like I really didn't know anything or where to even begin, but they were extremely patient with me and just showed me everything step by step. They are very thorough and have given me and our team so much knowledge that we didn't know before. We are still in the beginning stages, but our revenue has already increased dramatically just with the proper knowledge and training. They are always so kind to me and never make me feel like I have stupid questions. I feel that they have been an invaluable asset to the journey of bringing our billing in-house. I can and would HIGHLY recommend them and their services to anyone who is thinking of bringing your billing in-house. With many thanks!
Extremely Helpful
Josh and Chris with OTPI have been extremely helpful in the process of learning the system with prompt, they have been training me since March 6, 2023, and over the past two months, I have been able to learn a lot from the training that they give. Very patient and very caring to make sure that they completely explain things and make sure that if I had any questions, they were willing to help. The kindness that they extend made the process of learning the system much easier. I would highly recommend them.
I was referred to OTPI at a time when I was at the end of my rope with my EMR and contract biller. They have taught myself and my staff how to effectively bill, collect and know exactly where my business is financially. They have been kind, professional, straightforward, and honestly have helped me to save my business. Working with Josh and Chris has been a godsend, and I am grateful that they have been part of my team!
Best Business Decision I Have Made As A PT Practice Owner
Working with Josh and Chris at OTPI is one of the BEST business decisions I have ever made since owning my physical therapy practice. There is not enough good things to say about them.
Before working with OTPI and during the first few years of owning my clinic, it was a struggle. There were many rough days. We started with WebPT as our EMR, AdvancedMD as our PM, and a 3rd party billing company.
We did a great job treating patients. But I had a terrible job getting paid! It is hard to run a business when you don’t get paid! The great relationships we built while treating our patients were destroyed by the poor billing practices of our 3rd party biller, but I felt I had no control. I either had to make a patient mad and get paid or write the mistakes off and not get paid! Both were losing situations. Financially, the business tiptoed the line of breaking even and lived in the red for most of the time. Our clinic continued to grow due to great patient care, but so did the billing problems. I knew I needed to change and gain control over the billing even though I knew very little about that aspect of the business.
After a long search for a new EMR, I decided to go with Prompt because it was very streamlined from a clinical documenting standpoint, but more importantly, we could bring the billing in-house. During the onboarding process, it was suggested that I work with OTPI to help with the transition to bringing the billing in-house. I wanted all the help I could get, so I met with Chris and Josh. They knew from our first conversation that my business had some serious issues. But they were never condescending and only offered their support to help me. I agreed to work with them.
They immediately made a huge and dramatic impact. They took a deep dive and began uncovering issues. They were patient with us but also wasted no time in implementing changes. With their help and guidance, my business did a complete 180 in 3 months. Here are the highlights:
- We had as high as a 60-70%+ denial rate, and in the first month, they helped change it to less than 10%. Now it averages around 5%.
- It was taking us 3-6+ months to get paid on claims, and now 90%+ are paid in 2-4 weeks.
- They helped us set up EDI and ERA agreements with all of our payors for faster and more efficient billing practices.
- They worked with my office manager, who had very little to no experience in billing, and trained her such that she could bill as well as any biller in the country.
- They helped create and implement SOPs beginning with the front desk, worked them throughout the clinical department, and finished with our back office billing practices.
- Since they own and operate PT clinics themselves, they know and understand the clinical side of it all as well and helped our therapists with documentation and billing practices to be more compliant and effective in treating our patients.
- They helped increase our upfront collections by 200-300%
- They taught us how to determine and discuss the insurance and patient costs with our patients upfront. And if issues arise with insurance, we find out immediately and discuss them with our patients immediately. This has eliminated 99% of the issues we have with patients getting upset with billing.
I finally, for the first time since owning my practice, can see all the numbers! It’s not a mystery anymore. We are out of the red and now running in the black. I know my numbers better than I ever have. This has helped me run every aspect of my physical therapy practice better. The morale in the office is at an all-time high.